Quality Management

Increasing customer satisfaction

With increasing customer satisfaction as our greatest aim, we shall undertake the three actions below to provide products offering high levels of satisfaction and thus contribute to society, while seeking to prosper by tirelessly developing new products and seeking out new sales channels.

• (1) Cooperating with each supplier
• (2) Improving quality and technology
• (3) Undertaking organizational activities

Compliance with laws, regulations, and rules

We comply with all laws and regulations, safety standards, and contractual requirements related to quality and product safety in the regions and fields in which we do business.

Ensuring product safety

In addition to adhering to official product safety standards, we set our own internal standards from the customer’s perspective and strive to ensure the safety of our products.

Construction of structure for quality and product safety policy

We shall adhere to and maintain the quality management system that we have established and work to continuously improve its effectiveness. We have put in place a structure for setting and reviewing quality targets across all departments and levels within divisions in order to deliver the highest quality products to our customers.

Response and information disclosure in the event of problems with products

We work to swiftly identify the facts and report to the relevant institutions on the basis of laws and regulations. We also take the measures necessary to prevent recurrence after identifying the cause of the problem and take appropriate action for customers and all other relevant parties while providing information.

Thorough education and training

We take a thorough approach to educating officers and employees about various regulations, standards, and other such rules concerning quality and product safety, and ensure compliance.

Maintenance and improvement of the health of all officers and employees

As people are the greatest asset of the Group, we aim at creating an environment that facilitates physical and mental wellbeing of our staff by reducing long working hours, preventing overwork, reducing the risk of illness spreading among officers and employees, and maintaining and improving their health.

Compliance with laws and other regulations concerning occupational safety

When taking our business activities forward, we will strive to ensure that we comply with occupational health and safety laws and regulations as well as other requirements that we assent to.

Continuous improvement of structure for occupational health and safety management

We shall work to continuously improve our structure for occupational health and safety on the basis of this occupational health and safety policy, and as well as setting companywide and division-specific targets concerning occupational safety and other such matters, we shall monitor progress and work toward achieving these targets.

Awareness raising among all officers/employees and implementation of conservation activities

We will ensure all officers and employees of the Group understand this occupational health and safety policy, foster an awareness of safety and health, and have all officers and employees work together to achieve the target of zero accidents and injuries and maintain and improve the health of the staff.